Who counts as a user?
The people on your own team who have access to DMO Desk. Customers who email you and anyone you message from outside your team are always free.
How does the free trial work?
You get 14 days, DMO SI and Voice included, and you don't need a card. Without a card, a trial is capped at 5 users and 2 GB of files; adding a card lifts the caps. If a trial ends without a card, nothing is charged.
What if the trial ends and we haven't chosen a plan?
Nothing is deleted and customer email keeps arriving, but you can't add people or new files until you choose a plan.
Is yearly cheaper?
Yes. A year costs 10 times the monthly price, for the plan and for every add-on. No other discount can be added to a yearly plan.
Can I add or remove people?
Add people whenever you like; you pay for them from then on. If you remove someone in the middle of a period, there is no credit: their seat keeps working until the period ends.
Renewal and refunds
Plans renew automatically. For a yearly plan, we email you a reminder 7 days before it renews. Monthly plans are not refunded. A yearly plan is refunded in full if you ask within 14 days.
What happens if we cancel?
Cancelling takes effect at the end of the period you've paid for, and DMO Desk keeps working until then. After that it is read-only for 30 days, you can export your data for 90 days, and then it is deleted.
Where do I pay?
On DMO Account, the one account for every DMO app. The buttons on this page take you to DMO Desk's Plan page, which sends you to DMO Account's checkout to confirm. The price shown at checkout is the price that applies.
Currency and tax
Prices are in US dollars and exclude taxes; applicable tax is added at checkout. The Terms have the full rules.